SAME DAY DELIVERY: We dispatch our orders before 10AM. Orders placed before 10AM will be delivered the Same day,

NEXT DAY DELIVERY: Orders placed After 10AM will be delivered the next day.

RETURN: We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

At Rotai, we are confident in the quality and durability of our products. That is why we offer a 10-years warranty that covers all mechanical issues, such as free parts replacement within 10 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Whether you need a new battery, a new screen, or a new keyboard, we will replace it for you at no extra cost.

Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

1. COVERAGE DURATION:

• Massage Chair: 10 years from the date of purchase or delivery, whichever is later.
• Massage Accessories: 1 year from the date of purchase or delivery, whichever is later.

1. COVERAGE DETAILS

• Free parts replacement within 10 years of purchase.
• The warranty covers manufacturing defects.
• Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery,leather, accessories).