Frequently Asked Questions

Have any questions? We hope to be able to answer all the questions you have here.

benefits

A Rotai massage chair in your home can significantly improve sleep quality. Regular massages are believed to help overcome insomnia and sleep disorders. The Deep Tissue massage provided by our chairs reduces serotonin, leading to the production of melatonin—a hormone linked to the control of the sleep cycle. Experience the therapeutic benefits for a deeper and more rejuvenating sleep.

Rotai massage chairs are equipped with advanced technologies designed to target and alleviate stress. The combination of therapeutic massage techniques helps relax muscles, release tension, and promote a sense of calmness, contributing to overall stress relief.

Yes, Rotai massage chairs are designed to support posture improvement. The strategic placement of massage nodes and airbags helps to target specific muscle groups, promoting better spinal alignment and posture over time.

Regular use of Rotai massage chairs offers a range of health benefits, including improved circulation, reduced muscle soreness, enhanced flexibility, and overall relaxation. These benefits contribute to better physical well-being and a more revitalized lifestyle.

Absolutely! Rotai massage chairs come with a variety of pre-programmed massage options, each designed to address specific needs. Whether you seek relaxation, recovery, or targeted relief, our massage programs cater to various preferences and purposes.

Rotai massage chairs contribute to overall well-being by providing regular relaxation and stress relief. The therapeutic benefits of the massages, combined with features like Zero Gravity, work holistically to enhance physical and mental wellness, promoting a healthier and more balanced lifestyle.

SAFETY

Rotai massage chairs are designed with safety as a top priority. We understand the importance of ensuring the well-being of our customers and have implemented stringent safety measures in the crafting of our products.

To ensure the safety of your Rotai massage chair, check for compliance with local safety regulations and standards. Additionally, our customer support team is available to provide information on safety certifications and address any safety-related queries.

Rotai is part of a reputable group of companies with a longstanding history in the service industry. Our commitment to safety extends not only to our customers but also to the well-being of our staff. We adhere to strict safety guidelines and comply with regulations to ensure the integrity of our products.

Yes, all Rotai massage chairs available in the UAE adhere to safety regulations and standards set by local authorities. We prioritize compliance with relevant guidelines to guarantee the safety and satisfaction of our customers.

No, Rotai massage chairs have undergone rigorous testing and certification to meet safety standards. We prioritize the safety of our customers, and our products are free from the issues reported in some incidents with non-compliant massage chairs.

Rotai massage chairs are designed with built-in safety features to prevent overheating. We use high-quality materials and adhere to strict manufacturing processes to ensure that our products are safe for use, minimizing the risk of issues related to heat generation.

Massage chairs are certainly safe for children but, of course, if your child has any medical condition for which massage is not advised then always consult your Doctor as to whether the massage chair can be safely used.

SERVICE

Rotai has 5 outlets in the UAE. For detailed store locations, please visit this link. Feel free to visit our stores to explore our massage chairs in person.

We offer a 10-year warranty for our massage chairs and a 1-year warranty for massage accessories. This reflects our commitment to the durability and quality of our products.

Yes, we offer a "Try Before You Buy" service, providing free home trials for our massage chairs. Experience the comfort and benefits in the convenience of your own home before making a purchase decision.

Rotai distinguishes itself through 26 years of expertise, premium craftsmanship, and the sale of 2.6 million units worldwide. Our commitment to quality is reflected in our 10-year warranty for massage chairs and free delivery, installation, and after-sales service.

Yes, we offer convenient finance options for Rotai products. You can take advantage of financing with Tabby for purchases up to 7,000 AED and Cashew for purchases up to 50,000 AED. This ensures that owning a premium Rotai massage chair is not only beneficial for your well-being but also accessible and tailored to your financial preferences.

SUPPORT

If you encounter technical issues with your Rotai product, please contact our customer support team immediately. Email us at support@rotaihealth.ae or call +971 4271 2040. Our technicians will provide remote assistance or schedule a service appointment to address the problem efficiently.

To track your order or delivery, log in to your account on our website or contact our customer support team with your order number.

If you require after-sales service for your Rotai product, please contact our customer support team via email at support@rotaihealth.ae or by phone at +971 4271 2040.

You can reach our dedicated customer support team via email at support@rotaihealth.ae, by phone at +971 4271 2040, or through WhatsApp at +971 5247 10789. Our team is ready to assist you with any queries or concerns.

Privacy & Security

Rotai prioritizes the safety of online transactions and the protection of banking information. Our website employs secure SSL (Secure Socket Layer) encryption to encrypt the data transmitted during online transactions. This ensures a secure and encrypted connection, reducing the risk of unauthorized access to your banking information.

Yes, Rotai's online transactions adhere to international security standards. Our website is designed to meet industry-standard security protocols, providing a secure environment for online transactions. We continuously update our security measures to stay ahead of evolving security standards.

You can easily update or change your account information, including payment details, by logging in to your account on the Rotai website. Navigate to the "Account Settings" section to make the necessary changes. If you encounter any issues or need assistance, our technical support team is here to help.

No, Rotai does not store your complete banking information after a transaction is completed. We prioritize the security and privacy of your financial details. While we may store limited transaction details for order processing and tracking purposes, sensitive banking information is not retained to ensure your safety.

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